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We make every effort to listen to you and be better!

More than 336000 sessions have been completed

More than 140000 regular customers

Dear VEAN TATTOO Clients,

At our company, we deeply value the opinions of every client. We utilize a post-visit survey system to ensure high-quality service and to improve the standard of our work, aiming for interactions that lead to the best outcomes.

After every session, we survey 100% of our clients to gather feedback on the quality of services provided, as well as suggestions for improvements or changes to our operations. This enables us to promptly address any wishes or complaints, maintaining high service standards.

On the 21st day following a visit, we reach out to 80% of our clients to confirm their satisfaction with the results. This practice not only helps us stay connected with our clients but also ensures their long-term satisfaction with our work.

We encourage open dialogue and invite our clients to submit complaints and suggestions through our website or personal accounts, where the status of their inquiries can be tracked online.

Quality Control

Department

SUBMIT FORM

*Processing within two business days; if we have not contacted you or if you have an urgent situation, please reach out via the number on the website or to the online consultant.

Feedback and Quality Control Systems
1

Our survey system during and after the session, followed by polls after 10-21 days, allows us to collect information on the quality of tattoo healing and service satisfaction. This enables us to assess how well we meet customer expectations and identify areas for improvement.

2

The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential problems for their subsequent resolution.

3

The system of controlling the completion of surveys by sales departments and automatic phone calls to customers who have not filled out questionnaires helps us ensure that we do not miss valuable feedback and suggestions.

4

The ability to leave detailed reviews on our website and in the mobile app 24/7 underscores our openness and desire to hear every client.

5

Regular professional checks of artists by leading industry specialists and constant master classes for our employees guarantee the high quality of the services provided.

6

Periodic audits of our inspectors and artists in studios, not less than once every three months, maintain a high level of professionalism and competence of our team.

7

The system of automatic tasks for complying with sanitary standards ensures their strict execution and automation of control processes, important for the safety and health of our clients.

8

The system of automatic tasks for complying with sanitary standards ensures their strict execution and automation of control processes, important for the safety and health of our clients.